The German version is legally binding. German version →

General Terms and Con­ditions

Last updated: 7 October 2026. For contracts between GYB AI (“we”) and consumers.

1. Scope

These terms apply to all orders placed through this website. We do not accept deviating terms unless we expressly agree to them.

2. Conclusion of the contract

The presentation of the products is not a binding offer. By submitting your order you make an offer. The contract is concluded as soon as we confirm the order in text form or dispatch the goods.

3. Prices and shipping

The prices shown are final prices. No VAT is shown, in accordance with the Austrian small-business rule (§ 6 (1) no. 27 UStG).

We deliver worldwide — shipping, customs and import duties are included in the price. This applies to every delivery country, inside and outside the European Union. We ship delivered duty paid (DDP): nothing is payable at the delivery address, neither shipping nor customs duty, import VAT or clearance fees. The price shown is the amount you pay.

4. Delivery

We dispatch from Austria within 3 working days of your order. Delivery then takes 2–4 working days inside the EU and 7–14 working days outside it. You see the range that applies to your delivery address before you buy and again in the order confirmation. Delays caused by customs clearance are outside our control.

We ship to the delivery address you gave us during checkout. If you want delivery to a different country, cancel the order — you get the full amount back — and order again. A change of address within the same country we will gladly try, as long as the parcel has not been handed over.

5. Payment

Payment is processed by our payment provider Stripe. You will see which payment methods are available during checkout. Payment is due when the contract is concluded.

6. Right of withdrawal

Consumers have a 14-day right of withdrawal — details in the withdrawal policy.

7. Warranty

Statutory warranty applies: two years from delivery. Please report defects to office@gybai.net with a short description of what isn’t working.

We cover the cost of handling it. How we remedy the defect — replacement or repair — we agree with you beforehand; please don’t send the device off unprompted. Devices with a built-in battery take different shipping routes depending on the country, so we’ll tell you the right one. Your statutory rights are unaffected.

8. Software

With the device you receive a simple, non-transferable right to use the Ghayb software. We provide software updates for at least three years from delivery — as a rule considerably longer.

9. Governing law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of your country of residence remain unaffected.

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