The German version is legally binding. German version →

With­drawal policy

Right of withdrawal

You may withdraw from this contract within 14 days without giving any reason. The period begins on the day on which you, or a third party named by you, took possession of the goods.

To exercise your right of withdrawal, a clear statement is enough — for example an email to office@gybai.net or a letter to GYB AI, Sandholzerstraße 15, 6844 Altach, Austria. To meet the deadline it is sufficient to send your statement before the period expires.

Withdraw from contract

Declare your withdrawal online here. You see your details once more, confirm them, and receive an acknowledgement by email straight away.

Order number

Name

Email address used for the order

Ordered on (optional)

Received on (optional)

Message (optional)

Continue to confirmation

Effects of withdrawal

We will refund all payments we have received from you, including delivery costs, without undue delay and at the latest within 14 days of receiving your statement. We use the same means of payment as for the original transaction; you will not incur any fees for this. We may withhold the refund until we have received the goods back or you have provided proof of return.

You bear the direct costs of returning the goods. You are only liable for any loss in value if it results from handling that was not necessary to examine the nature and functioning of the goods.

Model withdrawal form

To GYB AI, Sandholzerstraße 15, 6844 Altach, Austria, office@gybai.net:

I hereby withdraw from the contract for the purchase of the following goods:
Ordered on / received on: ________
Name: ________
Address: ________
Date and signature (only if notified on paper): ________

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